a. Explain economic reasoning behind certain industries use of incentive pay versus hourly/salary systems
b. In most departments, Macy's clerks are paid an hourly rate. As a consequence, they would prefer to spend the time goofing off than helping customers. The store developed a number of policies to combat this preference. For example, supervisors roam the store breaking up congregations of employees who are gossiping. However, with the advent of smart phones, employees can pass the time surfing the web, playing games, or posting to social media. How can Macy's alter compensation so as to combat this new form of shirking?