Question: A major software company has established customer service centers in India, Ireland, and Israel to provide support to its U.S. customers with foreign operations. The
A major software company has established customer service centers in India, Ireland, and Israel to provide support to its U.S. customers with foreign operations. The prices that the company charges for software reflect estimated costs in operating the centers (i.e., there is no separate charge for service).
Required
How should these centers be organized: as cost centers, profit centers, or investment centers? Support your answer.
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