A service technician for a major photocopier company is trained to service two models of copier: the

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A service technician for a major photocopier company is trained to service two models of copier: the X100 and the Y200. Approximately 60 percent of the technician's service calls are for the X100 and 40 percent are for the Y200. The service-time distributions for the two models are as follows:

A service technician for a major photocopier company is trained

a. Show the random number intervals that can be used to simulate the type of machine to be serviced and the length of the service time.
b. Simulate 20 service calls. What is the total service time the technician spends on the 20 calls?

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OM4 operations management

ISBN: 978-1133372424

4th edition

Authors: David Alan Collier, James R. Evans

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