a. Use COSO’s enterprise risk management framework to create an ERM plan for AOL.
b. How might AOL’s management apply the steps and principles of business process management to develop their EFTS?
c. Consider an AOL employee who was fully supportive of the EFTS. Use expectancy theory to explain the employee’s support.
d. In expectancy theory, all three elements must be present to provide motivation. Based on AOL’s EFTS project, suggest a scenario in which one or more of the elements is not present.