Question: As part of effective IT planning in systems development life cycle, a return on investment (ROI) calculation may be performed as part of the economic

As part of effective IT planning in systems development life cycle, a return on investment (ROI) calculation may be performed as part of the economic feasibility analysis. Often, many of the benefits from a new information system may be intangible benefits (e.g. system is easier to use or system enhances customer service, etc.) that are hard to quantify in an income statement. How would you suggest this be included in the economic feasibility analysis?

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