Question: Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits into each of

Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits into each of the four quadrants in Exhibit 16.2: Positive Extrinsic; Positive Intrinsic; Negative Extrinsic; Negative Intrinsic.

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