Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use a mix of open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop some practice questions for you to identify, as follows:

Code: O = open-ended
C = closed-ended
Question R = range-of-response
Do you foresee any problems with this system?
On a scale of one (low) to five (high), how important is the project?
Do you maintain current e-mail addresses for customers?
Who is responsible for entering these records?
What would be some benefits of the new feature?

After you finish the interviews, you study the following results before preparing the FDD. The starting point should be an overview screen that allows users to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow a user to search a knowledge base or contact the IT Help Desk. If users select the knowledge base option, they can search by keyword or by topic. If they select the IT Help Desk, they can either select e-mail or a telephone call-back option

A. For each question listed, enter a code that correctly identifies the question.