Bernard Daisy Inc. is a chain of home supply and gardening product stores. In 2010, Daisy adopted
Question:
The scorecard measures include:
1. A survey of customers; this measure is taken from a survey form that is handed to customers on a random basis as they leave the store. The customers rate the stores performance on a scale of 0 to 100, where 100 is the highest score.
2. Each district manager evaluates each store once a quarter, using also a scale from 0 to 100, where 100 is the highest score.
3. The district managers have a staff that on a random basis measures the wait time in the check-out line for customers in each store. The figures shown here are the average wait times, in seconds, for the samples taken in the most recent quarter.
4. Average number of store employees who have had one or more of the companys in-house training courses in the past quarter, as a proportion of total employees at the store.
Required
Use regression and correlation analysis in Excel to analyze the validity of the four scorecard measures in the customer perspective of the BSC; here validity means that the BSC measure contributes to an increase in sales over the prior quarter.
What conclusions can you draw from youranalysis?
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Related Book For
Cost management a strategic approach
ISBN: 978-0073526942
5th edition
Authors: Edward J. Blocher, David E. Stout, Gary Cokins
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