Briefly describe the difficulties faced before HRGM. Explain how HGRM helped restore hospitality essence for Hotel Lugano

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Briefly describe the difficulties faced before HRGM. Explain how HGRM helped restore hospitality essence for Hotel Lugano Dante and Hotel Berna. Illustrate how other hoteliers can learn from HGRM. Specifically, how would they apply these concepts?
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Foundations of Lodging Management

ISBN: 978-0132560894

2nd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.

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