Complete the following:
1. Operations and production management can affect business strategy. Two strategies that deal with such operational management are Total Quality Management (TQM) and International Standards Organization (ISO) 9000.
a. Briefly describe the main principles of both TQM and ISO9000.
b. Explain how TQM and ISO0999 help international companies to develop world class standards.
2. Businesses, especially small and medium sized businesses face significant obstacles when expanding globally.
Identify the obstacles businesses face in the area of recruiting and selecting employees when first expanding into an international market. Address such issues as financial constraints, lack of contacts, cultural differences, legal issues, geographical issues, and so forth.