Electronics Company is known for its high-quality products and on-time deliveries. Six months ago, it installed a computer-integrated manufacturing system in its Small Components Department. The new equipment produces the entire component, so the finished product is ready to be shipped when needed. During the past eight-week period, the controller's staff gathered the data that follow.

Required
1. Analyze the performance of the Small Components Department for the eight-week period. Focus on performance in the following areas: (a) production performance, (b) delivery cycle time (include computations of delivery cycle time and waste time), and (c) customer satisfaction.
2. Summarize your findings in a report to the department's superintendent, Pierre Jour.

Transcribed Image Text:

Average process time (hours) Average setup time (hours) Customer complaints Delivery time (hours) Equipment utilization rate (%) 0.90 .10 10.60 10.80 120 11.80 12.20 13.60 2.60 2.602.80 2.70 2.40 2.20 2.20 10 9 2620 26.40 26.10 25.90 26.20 26.60 27.10 26.40 96.10 96.30 9720 97.40 9620 96.40 95.30 106.40 108.10 20.20 11040 112.80 10220 124.60 136.20 64.8066.70 72.60 74.20 7680 66.60 80.40 88.20 97.50 97.60 98.20 98.40 9640 94.80 92.60 10,246 10,288 10,450 10,680 10,880 ,80 350 12,100 6.50 6.40 6.30 16.10 6.30 7.60 19.80 21.80 15.20 15.10 1490 4.60 14.60 3.20 2.40 12.60 96.20 Machine maintenance time (hours) On-time deliveries (%) Production backlog (units) Production cycle time (hours) Purchase-order lead time (hours) Warranty claims 97.20