Following customer complaints about the quality of service, Dell stopped routing corporate customers to a technical support
Question:
Let the number of complaints per month for 80 randomly selected customers be given below.
Month Number of Complaints
1.................................20
2.................................12
3.................................24
4.................................14
5.................................25
6.................................22
a. Construct the centerline and the upper and lower control limits for the p chart if management allows a 15% complaint rate.
b. Can you justify Dell's decision to direct customers to call centers outside of India?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Business Statistics Communicating With Numbers
ISBN: 9780078020551
2nd Edition
Authors: Sanjiv Jaggia, Alison Kelly
Question Posted: