Garcias Garage desires to create some colorful charts and graphs to illustrate how reliability its mechanics get

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Garcia’s Garage desires to create some colorful charts and graphs to illustrate how reliability its mechanics “get under the hoods and fix the problems.” The historic average for the proportion of customers that return for the same repair within the 30 days warranty period is 0.10. Each month, Garcia tracks 100 customers to see wheatear they return for warranty repairs. The result are plotted as a proportion to be set at two standard deviations on either side of the goal, determine the control limits for this chart. In March, 8 of the 100 customers in the sample group returned for warranty repairs. Is the repair process in control?

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Operations management processes and supply chain

ISBN: 978-0136065760

9th edition

Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra

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