Question: Harmons Hardware has gathered the following data on its quality costs for 2012 and 2013: a. Compute the percentage change in the two quality cost

Harmon€™s Hardware has gathered the following data on its quality costs for 2012 and 2013:

a. Compute the percentage change in the two quality cost categories from 2012 to 2013.
b. Write a brief explanation for the pattern of change in the twocategories.

Defect Prevention Costs 2012 Quality training Quality technology Quality production design External Failure Costs 2013 $4,500 S6,250 4,750 5,200 2,000 4,700 2012 Warranty handling Customer reimbursements Customer returns handling 2013 $7,500 $4,600 5,500 3,900 3,500 1,900

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