Here are several comments that relate to either the quality-based view or the traditional view of quality.
1. Most of our staff accountants don’t stay with us long enough so that we can trust their work.
2. You get what you pay for. If you buy high-quality computer equipment, you will have fewer breakdowns and less time lost on the job.
3. There is no reason to buy high-quality appliances for our house because we plan to sell it in five years.
4. I shop only where I trust the people who sell me stuff.
5. We have always done (name the activity) this way. There is no point in changing now.
6. High quality comes with high costs.
7. I know that providing high-quality services pays off in the long run, but if I spend more than my budget, I won’t be around here in the long run.
8. We spend 20 percent of our total product costs on rework. We must find a way to improve the quality of our production processes.
9. Training costs a lot of money. We can’t afford to provide a lot of training only to have employees quit.
a. Indicate whether each statement best describes the quality-based view or the traditional view of quality.
b. Indicate what each statement would say if it related to the opposite view of quality. For example, if the statement relates to the quality-based view, then give a statement that would reflect the traditional view of quality.