How do changes in customer retention affect shareholder measures of performance, such as earnings per share?

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Market Based Management

ISBN: 978-0130387752

6th edition

Authors: Roger Best

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Question Posted: Mar 18, 2016 05:13 AM

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How do changes in customer retention affect shareholder measures of performance, such as earnings per share?

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A business whose customer retention improved from 6...View the full answer

Market Based Management

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