How would you describe Nordstroms level of service on the continuum from full service to self-service? Why?

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How would you describe Nordstrom’s level of service on the continuum from full service to self-service? Why? Give an example of a store that would be on the opposite end of the continuum and explain their differences.

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Marketing

ISBN: 978-1111821647

12th edition

Authors: Charles W. Lamb, Joe F. Hair, Carl McDaniel

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Question Posted: Dec 17, 2015 06:51 AM

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How would you describe Nordstroms level of service on the continuum from full service to self-service? Why?

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Nordstrom is famous for offering a high level of service and would therefo...View the full answer

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