Question: Identify and briefly explain what you see as the two most important recommendations (five are identified in the case study) for improving public agency performance.

Identify and briefly explain what you see as the two most important recommendations (five are identified in the case study) for improving public agency performance. [There is no 'right' or 'wrong' choice here -- since all five recommendations are important -- so the key is to be sure to explain why you chose those two particular recommendations]

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