Many firms in the retail industry use mystery shoppers to evaluate the quality of their stores and
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Why do companies invest resources in such monitoring programs? Why is it not enough to instruct employees to follow prescribed company policies?
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Organizations invest in monitoring programs because the organizations goals may not always coincide ...View the full answer
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Related Book For 
Managerial accounting
ISBN: 978-0471467854
1st edition
Authors: ramji balakrishnan, k. s i varamakrishnan, Geoffrey b. sprin
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