Match each item on the left with the most appropriate item on the right.
1. Behavioral issues..... a. First step in BPM
2. Control activities..... b. Fraud & resistance to change
3. Define boundaries..... c. Key idea when using consultants
4. Expectancy......... d. Reduce, accept, avoid, share
5. Instrumentality..... e. Second step in BPM
6. Internal environment..... f. Specific actions taken to respond to risk
7. Map steps and flow..... g. The belief that effort will lead to success
8. Risk responses...... h. The idea that goal achievement leads to reward
9. Valence.......... i. The value placed on a reward
10. Well-defined tasks..... j. Tone at the top