McGriff-Elam Insurance Agency incurred the following activity costs related to service quality. Identify those that are costs of conformance (CC) and those that are costs of nonconformance (CN).

Policy processing improvements ..............$76,400

Customer complaints response ................. 34,100

Policy writer training ................................... 12,300

Policy error losses ....................................... 82,700

Policy proofing ............................................ 39,500