“Merle, come here and take a look at these end-of-the-week reports,” Portia pleads. As one of the managers on the six-person IS task force/quality assurance committee, Portia has been examining for her marketing department the system output that has been produced by the prototype. The systems analysis team has asked her to review the output.

How effective do you think Merle will be in communicating his standards of quality to the systems analysis team and members of the IS task force? Respond in a paragraph. If the systems analysts are able to perceive Merle’s unwillingness to work with the task force on developing quality standards, what would you say to convince him of the importance of user involvement in TQM? Make a list of arguments supporting the use of TQM. How can the systems analysis team respond to the concerns Portia is bringing up? In a paragraph, devise a response.