Morgan is a performance management system expert. She is used to doing consulting work (i.e., helping leaders implement performance management systems in their organizations) for companies and governmental agencies. This time, she has been asked to do consulting work for a rather unusual client, a university professor who teaches large introductory business courses. How might Morgan go about designing a performance management system for a university classroom environment where students are likened to employees?
In designing the system, make sure that the following components of a performance management system are included and discussed in your design:
Prerequisites
• Knowledge of the organization’s mission and strategic goals
• Knowledge of the job in question
• Linkage between the organization’s goals and individual job descriptions
Performance planning/goal-setting
• Results, behaviors, and development plan
Performance execution
• Commitment to achieving set goals
• Ongoing performance feedback and coaching from supervisor to subordinate
• Communication from subordinate to supervisor
• Collecting and sharing performance data
• Preparing for performance reviews
Performance assessment
• Self-appraisal and appraisal from supervisor
Performance review
• How many times during the semester?
• Discussion of any disagreement between self-appraisal and appraisal from supervisor
• Feedback on both positive and negative aspects of subordinate’s performance
• Overall rating/discussion of rewards to be received and rewards to be denied
Performance renewal and recontracting
• Performance planning/goal-setting
Additional considerations