New Century Health Clinic offers preventive medicine and traditional medical care. In your role as an IT consultant, you will help New Century develop a new information system.
Background
You completed the systems design for the insurance system at New Century Health Clinic. The associates at the clinic have approved the design specification, and you hired two programmers, Bill Miller and Celia Goldring, to assist you with the programming and testing of the insurance system. For Assignments 3 and 4, assume that a server and six client workstations have been purchased, installed, and networked in the clinic offices. You now are ready to begin installation and evaluation of the system.
Assignments
1. Plan the testing required for the system. You should consider unit, integration, and system testing in your test plan and determine who should participate in the testing. Also design the test data that you will use. Prepare a structure chart that shows the main program functions for the New Century system.
2. You have asked Anita Davenport, New Century's office manager, to contribute to the user manual for the insurance system. She suggested that you include a section of frequently asked questions (FAQs), which you also could include in the online documentation. Prepare 10 FAQs and answers for use in the printed user manual and context-sensitive Help screens. Also identify the specific people who will require training on the new system. Describe the type and level of training you recommend for each person or group.
3. Recommend a changeover method for New Century's system and justify your recommendation. If you suggest phased operation or pilot operation, specify the order in which you would implement the modules or how you would select a pilot workstation or location.
4. Should the associates perform a post-implementation evaluation? If an assessment is done, who should perform it? What options are available and which would you recommend?