On a warm, sunny day in late October, Chip Puller parks his car and walks into his office at Central Pacific University. It felt good to be starting as a systems analyst, and he was looking forward to meeting the other staff.
In the office, Anna Liszt introduces herself. “We’ve been assigned to work as a team on a new project. Why don’t I fill you in with the details, and then we can take a tour of the facilities?”
“That sounds good to me,” Chip replies. “How long have you been working here?”
“About five years,” answers Anna. “I started as a programmer analyst, but the last few years have been dedicated to analysis and design. I’m hoping we’ll find some ways to increase our productivity,” Anna continues.

From the introductory conversation Chip and Anna shared, which elements mentioned might suggest the use of CASE tools?