Orlandos Arnold Palmer Hospital, founded in 1989, specializes in treatment of women and children and is renowned
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Within the hospital, for example, drugs are now distributed at nursing workstations via dispensing machines (almost like vending machines0 that electronically track patient usage and post the related charge to each patient. The dispensing stations are refilled each night, based on patient demand and prescriptions written by doctors.
Discussion Questions
1. What do you recommend by done when an error is found in a pack as it is opened for an operation?
2. How might the procedure for custom surgical packs described here be improved?
3. Why discussing JIT in services, the text notes that suppliers, layout, inventory, and scheduling are all used. Provide an example of each of these at Arnold Palmer Hospital.
4. When a doctor proposes a new surgical procedure, how do you recommend the SKU for a new customer pack be entered into the hospital’s supply-chain system?
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