Question: People are always complaining about Facebook: It changed the way its news feed works, the privacy settings are awful, there are too many game notifications,

People are always complaining about Facebook: It changed the way its news feed works, the privacy settings are awful, there are too many game notifications, and so on. Recognizing dissatisfaction with Facebook, Google tried three times to enter the social networking market, first with Buzz, then with Wave, and now with Google Plus. Users say that the Google Plus platform is far superior to Facebook's, yet Google Plus appears to be failing. Explain why consumers might reject a superior product for an inferior one in a market like this.

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