Place the following functions of a department store on the service-system design matrix: mail order (that is,

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Place the following functions of a department store on the service-system design matrix: mail order (that is, catalog), phone order, hardware, stationery, apparel, cosmetics, and customer service (such as taking complaints).

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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