Read the case study "Pharmacy Service Improvement at CVS (A and B) by Andrew McAfee,
Harvard Business School, HBSP," and answer all the questions.
1. Model the original order fulfillment process at CVS using BPMN.
The process flow is outlined in the case - convert that into BPMN
Include the key exceptional cases that the process handles (i.e. don't model every possible scenario. Focus on the major issues that occurred.)
Your model must be consistent with BPMN notation (see www.bpmn.org and course notes).
4. Summarize the key changes that occurred to address the problems of the order fulfillment process.
5. Model the improved order fulfillment process at CVS (as described in CVS B case study) using BPMN.
Include the key exceptional cases that the process handles (i.e. do not only model the process "happy path")
Your model must be consistent with BPMN notation (see www.bpmn.org and course notes).
6. A) How can the process improve even more in the future? B) Consider a customer service focus, how will the industry better serve customers in the future? C) What are the barriers to complete automation?