Refer to Exercise 12-3. Required: Suppose that clerical erroreither Bienstars or the suppliersis the common root cause

Question:

Refer to Exercise 12-3.

Required:

Suppose that clerical error—either Bienstar’s or the supplier’s—is the common root cause of the non-value-added activities. For each non-value-added activity, ask a series of “why” questions that identify clerical error as the activity’s root cause.