Question: Review the material in Chapter 4 on customer relationship management (CRM). Then visit the Web sites of Salesforce.com and at least one other provider of

Review the material in Chapter 4 on customer relationship management (CRM). Then visit the Web sites of Salesforce.com and at least one other provider of CRM software. In about 300 words, critically evaluate Salesforce.com and the other CRM software package by comparing what it accomplishes to the goals of CRM.

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