Royal Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Royal Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table.
Specific Objective
1. Improve post-sales service.
2. Increase number of customers.
3. Increase gross margin.
4. Improve employee morale.
5. Increase profitability of core product line.
6. Increase plant safety.
7. Improve employee job satisfaction.
8. Increase customer retention.
Royal Corporation has collected key performance indicators (KPIs) to measure progress towards achieving its specific objectives. The following table contains the KPIs and corresponding data that Royal Corporation has collected for the past quarter.

Requirement
Prepare a balanced scorecard report for Royal Corporation, using the following format.

For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress towards each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the Balanced Scorecard Report, place a checkmark if the associated KPI goal has been achieved.

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KPI Employee turnover rate (number of employees leaving/number of total employees.. Average repair time (number of days) Core product line profit as a percentage of core product line sales. Employee satisfaction rating (1-5, with 1 being most satisfied) Gross margin growth percentage Number of cu Number of plant accid Goal Actual 2% 3% 1.0 17% 0.9 13% 1.0 1.2 25% 26% 210,000 212,000 2 82% 0 85% Royal Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective Objective KPI Gol Actual Goal Achieved? (if met) Internal Business Process Learning and Growth..