Think about Helens situation as a cybernetic model in which the goal is enhanced information about life as an employee of Marketron. What kind of feedback is Helen now receiving? And what kinds of mechanisms could she use to enhance her knowledge about the new company?

MINI CASE

Helen Adams hung up the phone slowly and sat at the desk in her home office. She was surrounded by piles of documents relevant to various projects she was organizing for Sales Infomatics, the marketing firm she worked for. As an independent contractor, Helen had the freedom to work at home and set her own hours. However, she had traded this flexibility at a cost of limited job security and benefits.