Smith, Schroeder, and Torn (SST) is a short haul house hold furniture moving company. SST€™s labor force, selected from the local community college football team, is temporary and part time, SST is concerned with recent complaints, as tabulated on the following tally sheet;

a. Draw a bar chart and a Pareto chart to identify the most serious moving problems.
b. Use a cause and effect diagram to identify potential causes ofcomplaints.

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Complaint Tally Broken glass Delivered to wrong address Furniture rated together while on truck Late delvery Late armval for pickup Mssing items Nicks and scratches from rough handling Soled upholstesy 卌摧摧 摧摧摧. Ⅲ q柑摧艏柑柑! 拑111