Some hotels allow guests to cancel room reservations at the last minute and without penalty if a

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Some hotels allow guests to cancel room reservations at the last minute and without penalty if a personal emergency arises. Would you implement such a policy? If so, how could you protect your hotel from unscrupulous guests seeking to defraud your hotel by falsifying the reason for their last-minute cancellation?
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Foundations of Lodging Management

ISBN: 978-0132560894

2nd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller.

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