Strong Company makes racing bicycles. Its Light speed model is considered the top of the line in the industry. Three months ago, to improve quality and reduce production time, Strong purchased and installed a computer-integrated manufacturing system for the Light speed model. Management is interested in cutting time in all phases of the delivery cycle. The controller's office gathered the following data for the past four-week period:

Analyze the performance of the Light speed model for the four-week period, focusing specifically on product delivery cycle time and on customer satisfaction. (Round the weekly averages to two decimal places.)

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Average process time (hours) Average setup time (hours) Customer complaints Delivery time (hours) On-time deliveries (96) Production backlog (units) Production cycle time (hours) Purchase-order lead time (hours) Warranty claims 23.6 1.5 23.4 1.3 34.0 97.1 8,030 28.5 38.5 35.0 96.7 8,040 27.9 36.0 96.2 8,020 27.2 35.5 38.0 8,030 26.4 34.1