Acme manufacturing wants to track post-sales customer service by collecting information about each customer service call: who

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Acme manufacturing wants to track post-sales customer service by collecting information about each customer service call: who called, when the call happened, which customer service representative handled the call, how long the call lasted, which sales transaction prompted the call, and which inventory items were discussed. The relationship between the Sales and Post-sales Service Call events should most likely be modeled as which of the following?

a. 1:1 

b. 1:N 

c. M:N 

d. 0:N

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Accounting Information Systems

ISBN: 9781292060521

13th Global Edition

Authors: Marshall B. Romney, Paul John Steinbart

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