The following e-mail with an authentic looking e-mail address and logo was received by the controller of
Question:
The following e-mail with an authentic looking e-mail address and logo was received by the controller of a small business:
Required
a. What should Justin do about these e-mails?
b. What should Big Bank do about these e-mails?
c. Identify the computer fraud and abuse technique illustrated.
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Racelle Olive Baldon
EXPERIENCES
DECEMBER 07, 2020– PRESENT
SALES/RESERVATION OFFICER, BAL TOURS GERMANY CEBU CORP.
Main role is to assist promote and support the plans, programs and policies of the Management.
Responsible for travel bookings, document processing, passport/visa, and ticketing and creating
sales ads & promos also, responsible in handling errands and other tasks assigned by the
heads
DECEMBER 11, 2018 – JANUARY 19, 2020
ROOM RESERVATION EXECUTIVE, CEBU WHITESANDS RESORT AND
SPA
Room Reservation Executive main responsibilities:
? Receive Room Hotel Bookings from Online Travel Agencies, Local Travel Agencies
and Direct Bookings
? Reserve Rooms using Hotel System (FIESTA)
? Amend or Revise Bookings
? Answer Inquiries of guests with regards to their Room Bookings, Transportation and
etc thru Email
? Answer Phone calls : Direct Inquiries and Checking of Room Availability
? Sell out Rooms in Channel Manager
? Yielding of Room Rates in Channel Manager
? Update Channel Manager from Time to Time
? Taking note of Hotel Option dates for Local Travel Agencies
? Receiving Finalize Bookings and forward to Accounting for Statement of Account
issuance
? Re-checks bookings if confirmed or cancelled
NOVEMBER 3, 2015 – MAY 15, 2018
TRAVEL SPECIALIST, EASYTRAVEL & TOURS, INC
Serves as a Front Liner in the Company that entertains walk-in clients as well as inquiries thru
email and answer telephone calls. Also do, administrative works such as compiling of document,
issuance of Invoice and collects payment form clients.
Travel Specialist main responsibilities:
? Assist clients with their Travel needs such as Land Arrangements, Visa Requirements,
Passport Requirements, Hotel Booking Certificates, Flight Booking Certificate and
others.
? Issuance of Tickets using GDS- Amadeus System and Ezeego1 Portal
? Booking of Hotel Accommodations – Local or International
? Create Proposals and Quotations for Clients planned travel.
? Coordinate with Suppliers – (Local and International) in arranging clients planned travel
to make it convenient and hassle free.
? Do Costing using Excel File
? Create New Tour Packages to offer – Local or International Packages
? Ensure safety and security of guests during travel by travelling with them
? Coordinates and Joins group travel
? Maintain client connections by doing weekly sales call and follow up offering the new
packages we offer
? Prepare Collaterals for Travel Exhibit and also Join Travel Trades
? Ensure clients great satisfaction
NOVEMBER 2014 – FEBRUARY 2015
INTERNSHIP, SKYLOGISTICS PHIL., INC – ARRIVAL SERVICES
DEPARTMENT
? Assist Arriving passengers (Domestic and International Arrivals)
? Assist Arriving passengers with the Luggage
? Ensure Luggage’s are well handled
? Answer telephone calls – most calls are follow up from clients with regards to their
luggage
? Issue reports to passengers who has Missing, Damage and Pilfered Luggage
? Fax important documents
? Coordinates with the Bureau of Immigration and Bureau of Customs
JULY 2013 – SEPTEMBER 2013
PART-TIME TUTOR, ACHIEVE TUTORIALS
? Teaches English grammar, proper pronunciation, sentence construction and proper
usage of conjunction, words etc..
OCTOBER 2011 – MARCH 2012
INTERSHIP, PTN TRAVEL & TOURS
? Answer incoming calls from Clients and Suppliers
? Do outgoing calls to Clients and Suppliers
? Sends booking for Suppliers thur Fax Machine
? Book hotel accommodation and issue tickets for clients (Shipping)
? Prepare brochures for clients
EDUCATION
MARCH 2018
BACHELOR OF SCIENCE IN TOURISM, UNIVERSITY OF SAN JOSERECOLETOS
? Cum Laude
MARCH 2010
HIGHSCHOOL, ST. ALPHONSUS CATHOLIC SCHOOL
? 4
th year – Graduated With Honors
? 3
rd year – With High Honors
? 2
nd year – With High Honors
? 1
st year – With Honors
APRIL 2006
ELEMENTARY, LAPU-LAPU CITY CENTRAL ELEMENTARY SCHOOL
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