List five continuous monitoring/auditing routines you would recommend to a client for a customer call center facility.
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List five continuous monitoring/auditing routines you would recommend to a client for a customer call center facility. Specify what data would be collected, how it would be analyzed, the reporting mechanism, and frequency of its preparation.
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Continuous monitoring and auditing routines are crucial for maintaining quality and efficiency in a customer call center facility Here are five recomm...View the full answer
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Related Book For 
Operational Auditing Principles And Techniques For A Changing World
ISBN: 9781000388244
2nd Edition
Authors: Hernan Murdock
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