Construct a frequency distribution for overall satisfaction in the Excel file Helpdesk Survey. Develop a spreadsheet to
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Construct a frequency distribution for overall satisfaction in the Excel file Helpdesk Survey. Develop a spreadsheet to estimate the sample mean and sample variance using formulas (4.17) and (4.19). Check your results using Excel functions with the original data.
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Helpdesk Satisfaction Survey Response Time Technicians Knowledge Resolution Time Overall Satisfactio...View the full answer
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