Question: For the data in the Excel file Helpdesk Survey, determine if the mean overall satisfaction ratings differ by the ratings given for response time. 1

For the data in the Excel file Helpdesk Survey, determine if the mean overall satisfaction ratings differ by the ratings given for response time.

1 Helpdesk Satisfaction Survey 2 3 Response Time 4 Dissatisfied 5 Very

1 Helpdesk Satisfaction Survey 2 3 Response Time 4 Dissatisfied 5 Very Satisfied 6 Somewhat Satisfied 7 Somewhat Satisfied 8 Very Satisfied 9 Very Satisfied 10 Somewhat Satisfied 11 Very Satisfied 12 Dissatisfied 13 Somewhat Satisfied 14 Somewhat Satisfied 15 Somewhat Satisfied 16 Very Satisfied 17 Somewhat Satisfied 18 Very Satisfied 19 Dissatisfied 20 Very Satisfied 21 Somewhat Satisfied 22 Somewhat Satisfied 23 Somewhat Satisfied 24 25 26 Data B 'Technician's Knowledge Resolution Time Overall Satisfaction (1=low 5-high) Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Very Satisfied Very Satisfied Very Satisfied Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Very Satisfied Very Satisfied Dissatisfied Very Satisfied Somewhat Satisfied Dissatisfied Very Satisfied 10 3 5 20 1 10 10 30 50 5 20 20 10 D 2 15 60 10 18 25 5 2 5 5 4 5 5 5 5 1 4 3 4 5 4 4 1 5 4 3 5

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