Mayes’ Leadership analyzes a company and then provides personnel training seminars to improve the client organization’s operating efficiency. As human resources director, you hired Mayes’ Leadership to offer workshops to improve morale and reduce absenteeism at your company.

Mayes’ conducted many seminars for all levels of employees and managers over a threemonth period. Nine months later you have noticed no significant improvement. In fact, absenteeism has increased and morale is at an all-time low. Write a letter to Mayes’ Leadership requesting a refund of $95,000 for its consultant work. Add details.