Question: Wan Yu Tang purchased a cell phone plan from Endless Journey Wireless. His first monthly invoice for service totaled $65, which included a $15 roaming
Wan Yu Tang purchased a cell phone plan from Endless Journey Wireless. His first monthly invoice for service totaled $65, which included a $15 roaming charge.Without understanding the meaning of a roaming charge, Mr. Tang deducted that charge and sent a check for $50, his basic service plan cost. He explained that his basic service charge should be only $50 and asked that you reduce the charges to that amount.Write a letter from Endless Journey Wireless explaining the additional charge and requesting the $15 payment.Write the letter following the direct or indirect plan. Be prepared to justify your choice.Make up additional details as necessary.
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