As any salesperson will tell you, some customers seem to believe that if they vent their anger
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As any salesperson will tell you, some customers seem to believe that if they vent their anger and make a scene at the store, they are more likely to get their way by bullying and intimidating a fearful sales representative. Indeed, some sales staff may cave in, wishing to defuse the ruckus. Is it fair to resort to such tactics to get what one wants? Does the end justify the means?
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Related Book For
Business Communication Process and Product
ISBN: 978-1111951887
7th edition
Authors: Mary Ellen Guffey, Dana Loewy
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