Do you recall the conflict around the Florida Palm Beach County butterfly ballot in the 2000 U.S. presidential election? Read Bruce Tognazzini's (2001) analysis of the conflict and see an image of the ballot here:

http://www.asktog.com/ columns/ 042ButterflyBallot.html. Considering the technical communicator's role as user advocate, how might the ballot's design be considered ethically problematic? What steps might the designers of the ballot have taken to avoid such problems?