Would you categorize the Cheesecake Factory as a service provider or a provider of goods, or both?

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Would you categorize the Cheesecake Factory as a service provider or a provider of goods, or both? How would your classification affect your quality control decisions? How would it affect the way you approach operations?

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Business Essentials

ISBN: 978-0134728391

12th Edition

Authors: Ronald Ebert, Ricky Griffin

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