Question: Think about a time when you have received good and bad customer service. Consider how this was related to emotions at work, for example did

Think about a time when you have received good and bad customer service.

Consider how this was related to emotions at work, for example did the employee show you emotions you shouldn’t have seen or did they not show emotional sensitivity to how you were feeling?

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Question: Think about a time when you have received good and bad customer service. Consider how this was related to emotions at work, for example did

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