Question: 4. A systems analyst developing a new ICT system has to work with clients who have little, or no, understanding of ICT. State two personal

4. A systems analyst developing a new ICT system has to work with clients who have little, or no, understanding of ICT. State two personal qualities that the systems analyst should have that will enable him to work with the clients effectively and give an example of when each quality would be needed. (4)

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