Consider a customer service experience you have had in the last month or so. Was it positive
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Consider a customer service experience you have had in the last month or so. Was it positive or negative? Describe your experience to the class and then discuss how the firm might improve the quality of its customer service—even if it is already positive.
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ANSWER Lets consider a hypothetical situation where a customer recently had an experience with an online retail company The customer ordered a product ...View the full answer
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