Identify the factors needed to make service teams successful in (a) an airline, (b) a restaurant, and
Question:
Identify the factors needed to make service teams successful in
(a) an airline,
(b) a restaurant, and
(c) a customer contact center.
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 100% (1 review)
a Factors for Success in an Airline 1 Communication Clear and consistent communication is vital among flight crew ground staff and air control to ensu...View the full answer
Answered By
Usman Nasir
I did Master of Commerce in year 2009 and completed ACCA (Association of Chartered Certified Accountants) in year 2013. I have 10 years of practical experience inclusive of teaching and industry. Currently i am working in a multinational company as finance manager and serving as part time teacher in a university. I have been doing tutoring via many sites. I am very strong at solving numerical / theoretical scenario-based questions.
4.60+
16+ Reviews
28+ Question Solved
Related Book For
Question Posted:
Students also viewed these Business questions
-
Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...
-
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
How could sales force automation affect salesperson productivity, marketing management, and competitive advantage?
-
Ten signals, each requiring 4000 Hz, are multiplexed on to a single channel using FDM. How much minimum bandwidth is required for the multiplexed channel? Assume that the guard bands are 400 Hz wide.
-
You are on the board of a computer software company that has three distinct divisions: home networks, small business systems and ERP systems. In a bid to encourage higher performance, it has been...
-
The company is committed to ethical conduct and has no tolerance for fraud and unethical behavior. There are some concerns about abuses in your department. Do you know anything about the concerns I...
-
Bad Debts'Aging Puckett, Inc. includes the following account among its trade receivables. Age the balance and specify any items that apparently require particular attention atyear-end. Alstott Co....
-
(1 point) A local polka band wants to make and sell CDs of its songs. Suppose it costs $ 1000 to record, S 450 to edit, and S 350 for album artwork, and suppose each CD that is manufactured will cost...
-
What are the factors that favor a strategy of employee empowerment?
-
What are the key types of training service firms should conduct?
-
A two-way analysis of variance experiment with interaction was conducted. Factor A had three levels (columns), factor B had five levels (rows), and six observations were obtained for each...
-
R.E. Lee entered into a 10 -year lease in 2015 with Mr. Grant. In addition to the \(\$ 18,000\) a year rent he paid in 2018 , he prepaid two months of 2019 rent totaling \(\$ 3,000\). Also, in 2018,...
-
How does the present value of a future payment change as the time to receipt is lengthened? As the interest rate increases?
-
Assume the same facts as in Problem 31, except that in January 2019, because of a cost-of-living increase, Don's annuity payment was increased to $ 175 $ 175 per month. Determine the amount of the...
-
Why does an annuity due have a higher present value than a similar ordinary annuity?
-
Assume the same facts as in Problem 46, except that Mary Beth is a real estate agent. She works 1,000 hours per year as a real estate agent and 1,200 hours per year managing her office building. How...
-
Amortization of Intangible A company develops a patent on January 1, 2008, and the costs involved with patent approval are $12,000. The legal life of the patent is 20 years, but the company projects...
-
What types of inventory issues Starbucks might reflect upon at the end of each year? The mission of Starbucks is to inspire and nurture the human spiritone person, one cup, and one neighborhood at a...
-
What needs are met by buying fashionable clothes?
-
It is often thought that marketing has evolved over the years, through a number of orientations (production, product, sales, etc.). To what extent are these orientations valid and what might be the...
-
Why might a consumer feel that paying 150 for a pair of designer jeans represents good value for money?
-
Prove the following relationship using the cosine rule: ab=| a || b | cos 0, where is the angle between vectors a and b. The dot product can be extended to an arbitrary number of dimensions: N a. b...
-
Cheryl is going to purchase a travel trailer priced at $10,500. She has saved $1,000 for a down payment and plans to repay the balance with equal monthly payments. The maximum amount she can afford...
-
The management of Quest Media Inc. is considering two capital investment projects. The estimated net cash flows from each project are as follows: Year Radio Station TV Station 1 $420,000 $880,000 2...
Study smarter with the SolutionInn App